Policy

Here are the OFFICIAL POLICY STATEMENTS of Caffe Ladro
If you want the short version: We want you to be happy with Caffe Ladro, so let us know how we can help.

Security Policy
Privacy Policy
Shipping Policy
Returns Policy

Caffe Ladro takes all reasonable and proper measures, including encryption, to ensure that your personal information is disclosed only to you. We use Secure Sockets Layer (SSL) security protocol to ensure that all information sent between your computer and our server is encrypted before being sent on the Internet.

We are committed to you and your privacy. We use information collected on the site to make online shopping at Caffe Ladro possible. We do not sell, trade, rent or even mention your personal information to others. Caffe Ladro welcomes your questions and comments about privacy issues. Please e-mail us at orders@caffeladro.com.

We make every effort to ship items the next business day. Items are shipped either by UPS or USPS. Shipping and handling charges are added to your order. If an item is out of stock or there is some problem with your order we will notify you by phone or email.

If you are not happy (with your purchases that is), contact us by phone or email and we will replace the item or give you a refund.
Email us at orders@caffeladro.com or call us Mon - Fri, 9 am - 4 pm Pacific Time at (206) 634-1356 x208
or toll free at (866) 343-9786 x208.

(If you are not happy in general, perhaps you should be hanging out at Caffe Ladro more.)